Imation Internet Services - Technology in Action

Internet Technology in Action

Database Driven Content

For a number of companies our team is creating database driven web content
(e.g., catalogs) which allows customers to obtain product information
and make purchases. Information stored in this manner provides
scaleability and allows for single source editing.

Electronic Commerce

After viewing a catalog of your products, a customer can create their order while the system checks inventory and credit and confirms a delivery date.

Technical Support

One of our divisions found that over 50% of the callers to our technical support 800# were completely satisfied when told that the information they were looking for was available on our Web Site. We save money and the customer gets the information immediately.

Order Management System

By helping one company utilize the web for ordering, order tracking,
inventory management and sales tracking, resources were freed up.
Sales professionals were more available for value-added activities with
current and prospective customers.

Fax on Demand

At Imation, we implemented an integrated fax on demand program for web
based materials which utilized the same information base as our dial-in
fax on demand system. The information is stored in one place and
available directly on the web or by phone. It can also be faxed to a
third party via the web by sales or customer service representative.

Sales Professional Workspace

All key company product and competitive information can be organized and
made accessible via your intranet site. Sales representatives can utilize
the vast amount of information available to them because it is organized
and available 24 hours a day.

Training and Education

Education and training modules can be done efficiently and cost effectively
via internet technology. Employees or business partners can complete
training modules and receive immediate feedback and rewards. Modules can
be of any size and can be completed any time, day or night.

Customer Feedback

Imation has developed a system to help you not only track and respond to
customer inquiries but also allow you to learn all of the customer input.

Dealer Location

A number of companies have implemented easy to use programs which
allow their customers to find the nearest dealer for their products.